Forum Posts

Mahfuj Alom
Jun 15, 2022
In Law Forum
Users first" seems to be a simple statement, but it is extremely demanding when carefully considered. It's time to think carefully, take it as the O of personal bulk sms service behavior, disassemble the KRs that you have grown up, and then practice it seriously. Zhang Xiaolong once talked about one of Tencent's values ​​in a WeChat public class - "Everything is based on user value . " It can be said that the secret is leaked, and the fundamental reason for the vitality of Tencent products such as WeChat is revealed. Alibaba also has the same value of "customer first" , which is the first sword of its six swords, and its importance is evident from this. Because one is C-side and the other is B-side, the bulk sms service service objects are different, so the expressions are slightly different, but the value orientation is the same - they all advocate "creating value for users" as the company's first lifeline and The foundation of business. We do not make a distinction here, and collectively refer to them as "users". It can be said that the phrase "user first" should be the highest creed and value pursuit of many product designers. But is this really the case? In four simple words, it can be said that it is bulk sms service easier said than done. 1. The behavioral connotation and practical level of "user first" If you want to be "user first", you must first truly understand the connotation of "user first". For the understanding of these four words, in fact, each company and each person will have different understandings. You may say that if I care about users, respect users, solve user needs, and improve user experience, I will be "user first". But this is still a long way from the real "user first". I define "user first" as: Be able to clearly and deeply understand bulk sms service their target users and needs; Caring for users, respecting users, and solving user needs and problems in a timely and effective manner; Always take "creating value for users" as the goal and evaluation standard of work; Actively gain insight into user needs, explore new opportunities and create breakthrough new value; It can be said that each item here is very bulk sms service demanding, and the relationship is progressive. At this time, you can ask yourself again, do you really understand the connotation of "user first"? In addition, I roughly divide the practice of the concept of "user first" into 4 levels: 1. Slogan level This is easy to understand, that is, Duke Ye loves dragons. The four words "user first" are just a slogan for them, they should just shout it out in public and write it in their self-evaluation. In actual work, it has been thrown out of the sky for a long time. There are several typical characteristics of this level: Usually bulk sms service more insistent on self, everything starts from oneself, accustomed to use their own needs to set users. Questions about the needs or feedback raised by the boss are executed mindlessly.
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Mahfuj Alom

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